Mission in Motion: Ascension Mercy Hospital Delivers Compassionate Care
Keeping the focus on the whole person is what drives the mission at Ascension Mercy Hospital
Putting a mission in motion requires a dedicated team pulling in the same direction. Each day, more than 300 staff members at Ascension Mercy Hospital deliver on a promise made more than a century ago to provide the highest quality of care to everyone.
“Mercy Hospital has had roots in the community since 1891,” explains Jenny Derks, vice president of hospital operations for Ascension Fox Valley. “And it remains the only CMS five-star facility in our community.”
The recent accolade awarded by the Centers for Medicare and Medicaid Services recognizes top hospitals across the country, and it’s just one of several honors earned in 2019.
Mercy Hospital was recently recognized with the Anthem Blue Distinction award for knee and hip replacement and with America’s 100 Best Hospitals for Spine Surgery and the Outstanding Patient Experience Award by Healthgrades.
While it’s important to have the hospital’s clinical quality spotlighted, Derks says recognition for patient relationships is equally essential.
“Our neighbors can count on us. What sets us apart as a safety net hospital is that we’re renowned for providing quality care to all our neighbors.” In fact, she continues, “Mercy provided $1.29 million in charity care in fiscal year 2019.”
Making sure Mercy is meeting the needs of its neighbors is central to the hospital’s mission. A recent community health assessment identified healthy nutrition and mental health as two areas requiring more resources.
Addressing the first need, the hospital and staff sponsor Plant a Row for the Hungry for Father Carr’s Pantry. Staff members are hands-on in growing and distributing the fresh produce.
“That helps ensure those in need in our community receive healthy, fresh fruits and vegetables throughout the summer season,” Derks says.
Turning to mental health, she notes, “We recently opened the first geropsych unit for the Fox Valley Region. It really meets a community health need to have a unit specializing in geriatric behavioral health. As our population ages, there’s a huge gap in care for our most vulnerable seniors. It’s another way we are providing compassionate care to those most in need.”
Additionally, the 172-bed Mercy Hospital and medical campus include primary and specialty care clinics, ranging from cardiology and neurology to radiology and oncology. The care delivery strategy is both comprehensive and holistic.
A perfect example is the new Oasis Hair Studio at Mercy. “The Oasis was designed to be a refuge for patients struggling with the side effects of cancer treatment, which includes hair loss. The special thing about Oasis is it’s not just about our patients. It’s for everyone in the community.”
Keeping the focus on the whole person is what really drives the mission. “It’s looking at the person’s body, mind and spirit,” Derks says. “It’s what we do so well – provide quality care and compassion at a time when people need it the most.”
Learn more at Ascension Mercy Hospital.