In 2015, Gainesville asked itself a question: How can we become a more competitive city? After an intense study, the answer it came up with: Become a citizen-centered city.
If that seems like common sense, in fact it’s a pretty radical idea, says city manager Anthony Lyons.
“It’s actually a bold new way of thinking about cities and city government. It puts the citizen in the center of everything we do, from developing policies to implementing them,” Lyons says. “Think about the user experience and interface that Uber and Apple and others have been so successful with – a great user experience – and then apply that same kind of thinking to government. That alone can make the city more competitive.”